Terrible staff

I am submitting this statement regarding what I believe was a deceptive and unnecessarily burdensome application process for this apartment community. I was required to complete multiple steps and pay significant application-related fees before being given a fair opportunity to review the lease terms. The primary issue was not the property tour; although it was performed entirely independently. I requested, on at least four separate occasions, the opportunity to review and visualize the mandatory one-year lease before my anticipated move-in date so I could have it reviewed by a legal professional. My requests were denied. I was told the lease could only be viewed online and was refused a paper copy, despite the leasing office requiring that my first month’s rent be paid by paper check. Without a reasonable opportunity to review the lease in advance, I was expected to make financial commitments before fully understanding the contractual obligations. This is the exact situation I was trying to avoid. As a result, I lost approximately $200 in application-related fees and believe the process lacked transparency and fairness. The property’s location was especially important because of my occupation in emergency medicine, making proximity to work a significant factor in my housing decision. I believe applicants should be given a reasonable opportunity to review the lease before being required to incur substantial costs or make financial commitments. Ultimately, this process resulted in the loss of a qualified and committed prospective resident who was prepared to lease the apartment. It also reflects poorly on the property’s management and ownership. I encourage future applicants to exercise caution, thoroughly understand the application process, and insist on reviewing all lease terms before paying nonrefundable fees or making financial commitments.